Terms and Conditions

Customer Service Statement

Crystal Candy/ Best of World Cake Decorating Brands strives to offer the very best customer service.

We genuinely want our customers to be pleased with the products they order and with our service because without customers we have no business. 

 

Returns Policy:

- Faulty Products: products must be returned to the address below within 28 days of receipt. A full refund will be provided.

- Non Faulty Products: products must be returned to the address below within 28 days in the original and undamaged packaging and unused. A full refund will be provided. 

 

Postage

- All products are sent by first class unrecorded Royal Mail or Airmail. Delivery is 3 - 5 working days.

-  Lost Products: a delivery is deemed lost or stolen if not delivered within 10 working days of postage. If a delivery is lost or stolen and therefore undelivered after the 10 day deadline then Crystal Candy will replace the delivery within 48 hours. 

- Registered Delivery: should a customer require registered post to ensure delivery then a quote can be provided by Crystal Candy UK based upon the customers order volume and weight, country and the speed of delivery needed. Please email [email protected] for a free quote.

 

Best of World Cake Decorating Brands

1. ie internation 2 reserves the right to cancel a special promotion or order deadline date without further notice. 

2. In the case of a cancelation of 1 above customers will receive full refunds within 24 hours.

 

Privacy Policy

“We do not store credit card details nor do we share customer details with any 3rd parties”

 

Registered Company Details

i.e. internation Ltd 2

Company Registration No. 

Vat No.

 

Contact Details

Andy Cleaver. Director.

The Complex. 16 Walnut Close, Witney. OX28 5XH. UK

Tel: 00 44 (0) 7809 212 566

Email: [email protected]