Terms and Conditions

Terms and Conditions

Company Information

Crystal Candy UK/US/EU is managed and owned by i.e.internation Ltd, a UK limited company based in Oxford.

Company Registration Number: 07616413

Our registered company address is:

Hexagon House. Avenue 4, Witney, OX28 4BN United Kingdom

Secure Checkout: We offer a secure checkout and ordering process using Paypal as well as all the benefits that come with this payment provider.

Shipping & Returns Information can be viewed below.

Contact: Andy Cleaver. Director.  00 44 (0)1865 600380

Email: sales@ieinternational.co.uk

 

Terms and Conditions

By visiting the i e internation Ltd/ Trading As Crystal Candy UK/US/EU website and / or registering for an account and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions. These terms & conditions apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

Please read these terms & conditions carefully before accessing or using our website. By accessing or using any part of this website, you agree to be bound by our terms & conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services offered by i e internation Ltd/ Trading As Gift Specials .

PURPOSE OF USE

Crystal Candy UK/US/EU
The i e internation Ltd/ Trading As Crystal Candy UK/US/EU web site is designed to present the products and services offered by i e internation Ltd/ Trading As World Gifts Live (hereafter referred to as “The Company”) for the purposes of sale and ecommerce. The web site remains the sole property of The Company and use of the site is governed by these Terms and Conditions.

COPYRIGHT
Permission is granted to electronically copy and to print in hard copy portions of this web site for the sole purpose of placing an order with The Company or using this web site as a shopping resource. Any other use of materials on this website including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of The Company is strictly prohibited. All products shown on the web site are protected by international copyright and ownership in the design lies with the designers and/or manufacturer of the particular product in question. It is an offence to copy any of these designs and the owners reserve the right to use both the criminal and civil law to protect their rights. For the avoidance of doubt, English law applies at all times.

TRADEMARKS
Product and company names mentioned on this web site may be the trademarks or registered trademarks of their respective owners.  The name 'Gift Specials ', the logo (both with and without text), are registered trade marks and the intellectual property of The Company. Their use is protected by international copyright law.

CONDITIONS OF WEB SITE USE DISCLAIMER
To the fullest extent permitted by law, i e internation Ltd/ Trading As Crystal Candy UK/US/EU is providing this web site and its contents on an 'as is' basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this web site including, without limitation, warranties of merchantability and fitness for a particular purpose, colour representation, design/item availability, timescale, compliance with legislation outside the EU. In addition, the wire free world does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price, design and availability information is subject to change without notice. Except as specifically stated on this web site, to the fullest extent permitted at law, neither The Company nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, The Company does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of The Company, its affiliates, directors, employees or other representatives.

MINIMUM AGE FOR ORDERING
The Company will not intentionally supply anyone under the age of 18 due to regulations covering various products sold.  Products containing alcohol and solvents are sold by The Company, as are knives.  By proceeding to order from The Company, The Customer is confirming they are at least 18 years of age. 

COLOURS & DESIGNS
Colours and designs shown on the web site are representative only and The Company offers no guarantee of precise colour or design match, due to the limitations of photography and conditions outwith The Company’s control such as reproduction of images on The Customer’s PC. Manufacturing variations in colour, design, material, length, width and presentation are to be expected although the Company guarantees that no such variations will affect the quality of the product nor shall any variation in length or width contravene the Sale of Goods Act. In particular, the colours/shades of sugarpaste, paste colourings, dust colourings, icing colouring pens and all other products designed to colour sugarpaste or marzipan are not guaranteed due to the international nature of manufacture and the effect which environment, temperature and humidity have on such products. 

DIMENSIONS, WEIGHTS & VOLUMES
All dimensions, weights and volumes stated are approximate and are as accurate as required by UK, US and EU legislation. The Company advises customers to allow a small variation in dimension / weight / volume when ordering as suggested by common usage and sense.


LABELLING
All goods meet the latest Local Authority Environment Health standards, EU and USA Regulations and UK legislation covering the handling and labelling of edible products. These rules may differ in other countries and The Company is happy to provide detailed ingredients listings in advance of ordering, on request. The Company strives to provide as much detailed product information as possible but can, however, only provide information supplied by the manufacturer and cannot provide additional information such as suitability for Kosher, Halal, food allergies, the presence of animal fats within certain ingredients and suchlike unless already specifically stated on the product page.

PACKAGING
The company does not regard products sold as 'gift items', that is to say that The Company's policy is to regard retail packaging as protection for the product and not, in itself, part of the product. Should a product arrive with the retail packaging marked / torn / dented / scratched etc then this does not mean the product is not of merchantable quality, but purely shows that the packaging has done its job in protecting the product, and that The Company will not regard the product as not being of merchantable quality.  In other words - the packaging is not part of the product so damaged packaging is not the same as damaged product, therefore the product cannot be considered as not being of merchantable quality, as defined by the Sale of Goods Act.

The Company endeavours to use recycled material and compostable packaging materials wherever possible but the priority is to protect the products, so reserves the right to use whatever type, style and quantity of packaging The Company feel appropriate for any particular order.

PRICES
The Company reserves the right to change prices without notice and especially for non-UK customers, where a currency conversion is required. International exchange rates vary on a daily basis and the price charged may vary slightly from the price advertised due to PayPal, SagePay, Nochex and other website software offering different exchange rate calculations. For example: a non-UK customer paying by PayPal accepts PayPal’s exchange rate as part of the terms and conditions of using PayPal. This exchange rate may be slightly different from that used to calculate the advertised product price.

The price advertised is the 'selling price'.  The Company will honour all selling prices even where an error has occurred in The Customer's favour except in circumstances where a technical fault on either The Company's website, SagePay, PayPal, any other card / bank payment platform or The Customer's own computer / tablet / phone causes the price to display incorrectly at checkout (eg the advertised price is correct but displays at checkout as zero).  In such circumstances, The Company shall endeavour to contact The Customer to arrange for them to pay the balance, or will cancel that item from the order.

VAT
All prices include VAT (Value Added Tax) where applicable, at the current UK rate. The Company will provide a full VAT invoice with every order where required, which enables business customers to reclaim VAT within their own country. The Company reserves the right to amend all prices throughout the website should the UK rate of VAT change and/or should VAT rules change regarding which goods are applicable for VAT.

CURRENCY CONVERSION
The website offers a facility for The Customer to view prices in a range of currencies.  This currency conversion is based on rates shown on OANDA at that point in time and may differ from official exchange rates or PayPal exchange rates.  Because of differing bank, credit card and PayPal exchange rates the actual total charged to The Customer in their own currency may differ from the total shown on The Company's website, but the total price in Sterling (£GB) will be exactly as advertised.


DELIVERY TIMES
The Company shall strive to deliver all in-stock items either within a maximum of 2 days or 7 -10 business days to all  customers depending on the delivery option chosen. 

 By placing an order, The Customer accepts these timescales and special comments/requests re faster delivery added to the order form are not considered part of the Contract of Sale.

AVAILABILITY
The Company reserves the right to cancel any orders where delivery cannot be fulfilled within 14 days and/or new stock is not expected to arrive right away.

BACK ORDERS
Although rare, an item(s) may become out-of-stock for a short period, in which case The Company reserves the right to ship all available parts of the order and, at its sole discretion, to ship or refund the balance to The Customer. The Customer is asked to note that orders are not accepted upon a “conditional” basis - The Company has the right to ship whichever parts of an order are available without The Customer having the right to cancel the rest of the order. The shipping costs of any back order(s) will be covered by The Company.

SHIPPING TERMS & CONDITIONS
The Company emphasizes that it is not liable for any loss or damage or consequential loss to orders in shipping beyond the original value of the order.
The Company offers worldwide shipping on all orders except on products prohibited by size,  safety (eg aerosols not permitted on aircraft), licensing (some character cake tins/decorations etc not allowed in certain countries). The Carriers require a signature on delivery for all orders.

FAILED DELIVERY ATTEMPTS & RE-DELIVERY CHARGES
If The Customer is not available to accept delivery of the order, the carriers will leave a card to advise that a delivery attempt has been made. The Customer should contact the carriers at the number shown on the card right away to arrange re-delivery. Failure to contact the carriers within 48 hours maximum from the original delivery attempt could result in the carriers returning the order to The Company.  The automated email sent by The Company to The Customer to confirm that the order has been shipped also includes tracking information such as a consignment number, plus the contact telephone number and website details for the carriers.

After the order has been returned to The Company, a charge has to be made to have it re-sent to The Customer. In most cases the re-delivery charge is the same as the original delivery charge on The Customer’s order, before any discount was applied.  Cancelling the order at this stage will not result in the refund of the original delivery costs to The Company and these will be deducted from any refund.

RETURNS

RIGHT TO RETURN

If a product is not what you expected (if the description, colour, dimensions etc are different to what we described) then under the Distance Selling Regulations and, from 13th June 2014, the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, you have the legal right to return the item within 14 days providing it is new (unused), complete in all original packaging and that doing so allows us to stay within our Food Safety Policy. We cover all return costs.

We also accept liability for any supplementary costs incurred by a customer caused by a delayed/lost/misrouted orders.

DAMAGED, FAULTY & INCORRECT ITEMS
Under the Sale of Goods Act, i e internation Ltd/ Trading As Crystal Candy UK/US/EU are happy to replace any damaged, faulty or incorrectly supplied item right away; or refund that item if you prefer. The item may need to be returned to us so that we can identify the root problem and return faulty items to the manufacturer. Where this is necessary, i e internation Ltd/ Trading As Gift Specials will reimburse your reasonable return postage costs. 

RIGHT TO CANCEL AN ORDER PRIOR TO DISPATCH

We realise that circumstances can change and that you may need to cancel an order.  Under the Distance Selling Regulations and (from 13th June 2014) the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, retail customers have the legal right to cancel an order if it has not already been shipped

Personalised, customised and special order items cannot be cancelled.  Different rules apply to Trade Customers and customers not in the EU but, in all cases, we will endeavour to cancel your order if at all possible

If your order has not been shipped we will cancel and credit the value to your card or PayPal account, if you do not intend to place a replacement order

If your order has already been shipped, you can return it if you no longer require it.  Please see our Delivery & Returns page for more details.

 

REPORTING PROBLEMS - THE CUSTOMER'S RESPONSIBILITY

We ask that The Customer contacts us via our Contact Page, email or telephone within 7 days of receipt and lets us know the nature of the problem.  We will do everything we possibly can to put right the issue and minimise any inconvenience.  If The Customer does not report the issue to us, then we cannot help and if The Customer decides to take to social media instead of contacting us then please be aware of our policy to protect i e internation Ltd/ Trading As World Gifts Live against social media abuse.
   
Sales. Marketing. Distribution
i.e.international Ltd
​Suite 12, Hexagon House​
Avenue 4, Witney
OX284BN
United Kingdom
 
Telephone: 00 44 (0) 1865 600380 
Vat No.121 6766 23
Company No.7616413
EORI : GB 121 6766 23 000

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